Privacy Policy

Effective date: 17 May 2026

Member.com.my is operated by BizCloud Asia Sdn. Bhd. (“BizCloud Asia”, “we”, “our” or “us”). We respect privacy and are committed to handling personal data responsibly in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 where applicable.

1. Personal Data We May Collect

When you contact us, request a demo or submit an enquiry, we may collect information such as your name, company name, phone number, email address, business type, message content, and any other information you voluntarily provide.

We may also collect limited technical information such as IP address, browser type, device information, page usage, referral source, date and time of visit, and basic security logs to protect the website and improve user experience.

2. How We Use Personal Data

We may use personal data to respond to enquiries, arrange product demonstrations, provide quotations, communicate about BMO Membership System, deliver customer support, improve our website and services, maintain internal records, prevent spam or abuse, and comply with legal, regulatory or contractual obligations.

3. Legal and Business Basis

We process personal data where it is necessary for enquiry handling, business communication, service evaluation, contract preparation, legitimate business administration, security protection, or compliance with applicable law. By submitting information through this website, you confirm that the information is accurate and that you are authorised to provide it.

4. Disclosure to Third Parties

We do not sell personal data. We may disclose personal data only where reasonably necessary to our employees, related companies, authorised service providers, hosting providers, email or SMTP providers, IT support vendors, professional advisers, payment or delivery partners where relevant, or government and regulatory authorities when required by law.

5. Cross-Border Processing

Some website, hosting, email, analytics or support providers may process or store data outside Malaysia. Where this occurs, we will take reasonable steps to ensure that personal data is handled securely and only for authorised business purposes.

6. Security

We use reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration or disclosure. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain personal data only for as long as reasonably necessary for enquiry follow-up, business records, service support, legal compliance, dispute handling, audit purposes, or legitimate business administration. When data is no longer required, we may delete, anonymise or securely archive it.

8. Cookies and Tracking

This website may use cookies or similar technologies for basic functionality, security, performance measurement and analytics. You may disable cookies in your browser settings, but some website functions may not operate properly.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data held by us. We may request verification of identity and may refuse or limit a request where permitted by law, including where disclosure would affect another person’s rights, confidentiality, security or legal obligations.

10. Marketing Communication

If we send marketing or product updates, you may request to stop receiving such communication. We may still send necessary administrative, transactional or service-related messages.

11. Third-Party Links

This website may contain links to third-party websites such as WhatsApp, BizCloud Asia or other external services. We are not responsible for the privacy practices, content or security of third-party websites.

12. Protection of BizCloud Asia

You agree not to submit false, misleading, unlawful, confidential third-party, malicious or unauthorised information through this website. BizCloud Asia Sdn. Bhd. reserves the right to reject enquiries, block abusive submissions, preserve evidence of misuse, and take appropriate action to protect its systems, staff, customers, intellectual property and legal rights.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of this website after changes are posted means you acknowledge the updated policy.

14. Contact

For privacy enquiries or requests, please contact BizCloud Asia Sdn. Bhd. at sales@bizcloud.asia.